Terms of Service

1. What these terms cover

These terms apply to your use of this website and to any part you buy from OEMSeek. By sending a request or placing an order you accept them. If you are buying on behalf of a company, you confirm you are authorised to bind it.

2. What we sell — and what that means

Every part we supply is a used original, genuine or OEM component removed from a donor vehicle. It is not new. Please read this section carefully, because it sets the expectation for everything that follows:

• Parts carry normal signs of use — scuffs, fading, road dirt, minor corrosion on brackets. Cosmetic condition does not indicate functional condition, and we describe function separately.
• Consumable items such as brake pads, filters, belts and clutch friction material are supplied in the condition they were removed and may need replacement before use.
• We do not supply aftermarket copies, replicas, pattern parts or refurbished units unless we say so explicitly in writing for that specific part.
• Manufacturer and model names are used only to identify the vehicle a part fits. We are not affiliated with, endorsed by, or an authorised dealer of any manufacturer.

3. Quotations

Prices are quoted for a specific part matched to a specific vehicle. To quote accurately we usually need the VIN or chassis number, and a photo of the existing unit where fitment varies by production period.

• A quotation is valid for 7 days from the date we send it, and is subject to the part still being available.
• Prices are exclusive of import duty, VAT or sales tax, customs clearance fees and any destination charges. Those are payable by the buyer.
• Carriage is quoted separately unless we state that it is included.

4. Orders and payment

An order is accepted when we confirm the exact part, its condition grade and the total price in writing, and payment is received. Until then, either side may withdraw.

• Payment is by bank transfer or another method we agree in writing before dispatch.
• Parts sourced specifically to your VIN or part number are bought in for you and cannot be cancelled once we have confirmed and started sourcing, except where the part turns out to be unavailable or not as described.
• We may decline an order where the part cannot be verified as genuine, where fitment cannot be confirmed, or where we suspect fraud.

5. Delivery

We ship worldwide, door to door, using international carriers and freight agents. Transit times we quote are estimates based on the carrier, not guarantees, and customs inspection can add delay we do not control.

• Risk in the goods passes to you on delivery to the address you gave us.
• Export documentation is provided for cross-border shipments. You are responsible for complying with your country's import rules.
• If a shipment is held, taxed or refused at customs because of information you supplied, the resulting cost is yours.

6. Inspection and returns

Inspect the part when it arrives, before fitting it.

• Wrong, damaged or not as described — tell us within 48 hours of delivery with photos or video. We will arrange a replacement or a refund, including return carriage. This is the outcome you are entitled to, and it is the one we will honour.
• Changed your mind, or ordered the wrong part — used parts are not sold on a sale-or-return basis. We are not obliged to accept the return. If we agree to, the part must come back unused and undamaged in the condition supplied, and you cover carriage both ways plus a handling charge.
• Not returnable — parts that have been fitted, modified, painted, disassembled, or damaged after delivery; electrical and electronic components that have been connected; and special-order items sourced to your VIN.

7. Warranty

Used parts are covered for 30 days from delivery against functional failure — that is, the part does not work as a functioning unit of that type should.

• The warranty does not cover normal wear, consumable items, damage from incorrect installation, overheating, contamination, accident, or use outside the manufacturer's specification.
• It does not cover labour, diagnosis, towing, rental vehicles, or any consequential cost of the repair.
• Our liability under this warranty is limited to repair, replacement or refund of the purchase price of the part, at our option.

8. Limits of liability

To the fullest extent the law allows, we are not liable for indirect or consequential loss — including lost profit, lost business, vehicle downtime, hire costs or storage — arising from a part we supplied. Our total liability for any order will not exceed the amount you paid for that order. Nothing in these terms excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, or for fraud.

9. Intellectual property

The text, layout, photographs and code of this website belong to us or are used with permission. You may not copy or republish them commercially without written consent. Vehicle manufacturer names, logos and part numbers are the trademarks of their respective owners and are used here for identification only.

10. Acceptable use

You agree not to scrape or bulk-copy this site, to attempt to disrupt it, to submit false enquiries, or to use it for any unlawful purpose. We may block access where we see that happening.

11. Governing law and disputes

These terms are governed by the laws of the jurisdiction in which the operator of this website is registered, without regard to conflict-of-law rules. If something goes wrong, contact us first on WhatsApp — most issues are settled in a conversation. If we cannot resolve it, the dispute will be dealt with by the courts of that jurisdiction, without prejudice to any right you have under mandatory consumer law where you live.

12. Changes to these terms

We may update these terms; the version in force is the one published on this page at the time you order. The date at the top shows when it last changed.

13. Contact

OEMSeek — customer service
WhatsApp: +852 7047 2987
Working hours: Mon – Sat, 09:00–18:00 (GMT+8).